I tell them that this is more than unacceptable and I am told a manager will call on 11/9/22. I speak to someone that informs me that they have destroyed my device since I had not communicated with them. I called on 11/8/22 to check on the product.

I verified the package was picked up this time. I found that the box and it had been moved to a shelf as inventory so I placed it back on the dock for pickup. On August the 16th I started looking for the device to see what the status was and noticed that the shipping label had never been scanned. The device was repackaged in the same condition as we received it and prepared for shipping and put on our loading dock bay. We removed the device from the customers home who does not live at the location on 7/1/22 not knowing I only had 30 days from the time of purchase and that they had already extending the time. ******* was great through email and sent me a return shipping label. The battery pack showed that the batteries were non functional and needed to be replaced. I received the product and installed the unit on June the 30th I sent an email to tech for less and received an email back in regards to the issue I was having. This is what customer support should be and what a customer should experience ordering from an online company.Good Evening, On April the 13th 2022 I placed an order for a **** Battery Pack. Yeah, long story to say kudos for excellent customer support, follow-up, and I received the item just fine. They also offered to cancel the order if it was not right. After a couple more emails back and forth confirming they can ship my item as it was what I ordered.

Within an hour it was confirmed my order was for what I thought and the 'out of stock' was not my item. I contacted their email support found in the email and was answered Monday (I ordered on Saturday) and was passed to sales to investigate. However, the item out of stock was not what I ordered and was the wrong item number. I switched to my email and saw I received an email exactly as expected yet when I swapped back to my conformation webpage it had changed to inform me what I ordered was out of stick. The checkout process was easy and smooth, but a strange thing happened after I got the order number and confirmation screen. There was a slight issue with their webpage when I ordered what I was after. TLDR: I recommend them! Overall, an excellent experience.

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